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General Terms and Conditions

§ 1 Area of application and provider

(1) These general terms and conditions apply to all orders placed with the online store freddystore.fi owned by

SBC Saksa Oy
Aleksanterinkatu 26a
15140 Lahti
Finland
CEO: Väinö Kaalikoski


E-Mail: info@freddystore.fi


(2) The goods on offer in our online store are aimed exclusively at buyers who have reached the age of 18. The ordering of items in our online store is prohibited for persons under the age of 18. Orders by minors may only be placed by a parent or legal guardian.

(3) Our deliveries, services and offers are made exclusively on the basis of these General Terms and Conditions. The General Terms and Conditions therefore also apply to all future business relationships with companies, even if they are not expressly agreed again. The inclusion of general terms and conditions of a customer that contradict our general terms and conditions is hereby rejected.

(4) The contract language is exclusively English.

(5) You can call up and print out the currently valid General Terms and Conditions on the website www.freddystore.fi.

§ 2 Contract conclusion

(1) The presentation of goods in the online store does not constitute a binding application for the conclusion of a purchase contract. Rather, it is a non-binding invitation to order goods in the online store.

(2) By clicking on the button “Order now with obligation to pay” you submit a binding purchase offer.

(3) After receipt of the purchase offer, you will receive an automatically generated e-mail confirming that we have received your order (confirmation of receipt). This confirmation of receipt does not constitute acceptance of your purchase offer. A contract is not yet concluded by the confirmation of receipt.

(4) A purchase contract for the goods is only concluded when we expressly declare acceptance of the purchase offer or when we send the goods to you - without prior express declaration of acceptance.

(5) We reserve the right to cancel an order due to errors in our online store; for example, printing errors, technical errors or typographical errors.

(6) If you have any questions about your order, please contact our customer service team immediately by e-mail (info@,que.fr). When contacting our customer service, please have your order number ready so that we can help you more quickly and effectively. If you wish to change the order, please contact our customer service to check whether a change is still possible. It is no longer possible to change the order once the goods have been dispatched.

§ 3 Prices

(1) The prices stated on the product pages include statutory VAT and other price components. 

We charge €6.90 for standard shipping by DHL to Finland. Additional costs may apply if you choose an alternative shipping or delivery option.

(2) Only gift vouchers are valid during special and discount promotions. Promo codes or other voucher codes cannot be combined with special and discount promotions or other vouchers.

§ 4 Terms of payment; we use Klarna Checkout in our checkout area.

For this purpose, your data, such as e-mail address, first and last name, date of birth, address and telephone number, if required, are automatically transferred to Klarna AB as soon as you enter the checkout area. You can find the terms of use for Klarna Checkout via this link:

In cooperation with Klarna we offer the following payment options. Payment is made to Klarna in each case:

  • Klarna invoice: Payable within 14 days of the invoice date. The invoice is issued by Klarna and sent by e-mail. You can find the invoice conditions here.
  • Klarna installment purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95). Further information on Klarna installment purchase including the General Terms and Conditions and the European standard information for consumer credit can be found via this link
  • Instant bank transfer
  • Credit Card
  • Direct debit

The payment options are offered as part of Klarna Checkout. You can find more information and the terms of use for Klarna Checkout via this link. General information about Klarna is availabl via this link. Your personal data will be processed by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's privacy policy.

Cookie policy

Our checkout solution is provided by Klarna (Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden) and uses cookies to provide you with an ideal, personalized online experience when using Klarna's checkout. A detailed list of cookies and an explanation of their respective purpose can be found here: https://www.klarna.com/fr/cookies/

§ 5 Delivery; reservation of title

(1) Unless otherwise agreed, the goods will be delivered from our warehouse to the delivery address specified by you.

(2) We take shipping costs for orders to France in the amount of 6,90€.

(3) The goods are dispatched in Germany exclusively by DHL and in other counties with a local partnering shipping company. The delivery time to France is expected to be 2-5 working days. We process and dispatch orders during our general business hours from Monday to Friday, except on public holidays. Please note that processing may be delayed by up to 48 hours during busy periods such as sales, Christmas, New Year or special promotions. We work closely with our shipping partners to avoid delays. We hold the right for clearance sales of our warehouse, which may extend the delivery time.

(4) If the dispatch of the goods is delayed or the goods are temporarily sold out, we will endeavour to inform the customer as soon as possible. If you have any questions regarding the order or dispatch, please contact our customer service team.

(5) The prices quoted are net prices. We charge shipping costs of € 6.90 for shipping to France. Additional costs may apply if you choose an alternative shipping or delivery option.


(6) The goods remain our property until the purchase price has been paid in full.

(7) If you are an entrepreneur the following also applies:

  • We reserve title to the goods until all claims arising from the current business relationship have been settled in full. Pledging or transfer by way of security is not permitted before the transfer of ownership of the reserved goods.
  • You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice amount that accrue to you from the resale. We accept the assignment, but you are authorized to collect the claims. If you do not properly meet your payment obligations, we reserve the right to collect claims ourselves.
  • If the goods subject to retention of title are combined and mixed, we shall acquire co-ownership of the new item in the ratio of the invoice value of the goods subject to retention of title to the other processed items at the time of processing. We undertake to release the securities to which we are entitled on request to the extent that the realizable value of our securities exceeds the claims to be secured by more than 10%. The selection of the securities to be released is at our discretion.

§ 6 Revocation policy

In the event that you are a consumer, i.e. you are making the purchase for purposes that cannot be attributed primarily to your commercial or independent professional activity, you have a right of withdrawal in accordance with the following provisions.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us

Company: SB Ecommerce Group Oy
Address: Aleksanterinkatu 26A, 15140 Lahti, Finland
E-Mail: info@freddystore.fi

mittels einer eindeutigen Erklärung (z.B. ein mit der Post versandter Brief, oder eine E-Mail) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 3 weeks from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality.

End of the withdrawal policy

(1) The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

(2) Please avoid damage and contamination. If possible, please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage in order to avoid claims for compensation due to damage caused by defective packaging.

(3) Please note that the modalities mentioned in paragraph 2 above are not a prerequisite for the effective exercise of the right of withdrawal.

§ 7 Voluntary return guarantee

You have 30 days to try on the purchased item. In addition to the rights to which you are legally entitled, we offer you a voluntary return guarantee:

To exercise your right of return and exchange, you must complete the appropriate returns form and enclose it with the goods. The goods must be returned in perfect, as-new condition, unwashed, not soiled and with all tags and labels intact. The only exception to this is goods that have been complained about to our customer service and are returned after confirmation due to a defect. We cannot accept returns for which the corresponding completed form is missing or the product is not in perfect condition. 

To make a return, please proceed as follows:

The return shipment must be made to us with a label purchased by you. We do not provide a free return label.

Address for the insured return shipment:

SB Ecommerce Group Oy
c/o DHL Home Delivery GmbH
Vor der Hecke 8 / Tor 300
34355 Staufenberg
Germany

Returns should only be sent with insured labels! If the return shipment gets lost and the parcel was sent without a tracking number, we are unfortunately unable to refund the goods.

  • Pack all the products you want to return in a parcel together with the returns form from the order. If the form is no longer available, you can receive a new copy by e-mail from our customer service. The returns label must be purchased from a delivery company of your choice. The barcode must be put on the parcel in a way that makes it easy to scan.
  • Hand in the securely taped parcel at the nearest branch of your chosen shipping company. There you will receive a proof of posting with the consignment number. Please keep this receipt in a safe place until we have received the return shipment. Without the receipt, a refund may not be possible if the return is lost.
  • Now it's time to wait: As a rule, you will receive notification from us within the next 10-14 working days that your return has been processed. If the items have already been paid for, it may take up to a maximum of 10 working days before Klarna refunds you the amount
  • Refunds will only be made after the items have arrived at our warehouse in their original condition and have been booked in. Refunds will be made in the same way that your order was paid for.
  • Please also note that it is not possible to adjust the invoice before the returns processing has been completed! So remember to extend or pause your invoice with Klarna customer service if necessary to avoid Klarna reminder fees.

Exchange

If you wish to exchange items, the above conditions also apply. You must inform our customer beforehand if an exchange is wanted, so we can check the possibility of the exchange.

Return and place a new order yourself:

The easiest and safest way to get a new item is to order it yourself and return the unsuitable item to us. As the exchange process can be delayed in some cases, it is possible that the desired item is no longer available at the time the return is processed. By placing a new order, you can be sure that you will receive the desired item promptly and in any case.

When returning goods, please fill out our returns form and put it in the package. If you no longer have the returns form, our customer service will be happy to send you a new one.



You have the right to return the purchased items to us within 30 days of delivery in accordance with our return information mentioned in § 7. It may take 1-3 weeks for the exchange process to be completed and for the requested goods to be sent to you. You will be informed as soon as the process is complete.

§ 9 Transport damage

(1) If goods are delivered with obvious transport damage, please complain about such defects immediately to the deliverer, refuse to accept the parcel and contact us as soon as possible.

(2) Failure to make a complaint or contact us has no consequences for your statutory warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company. You are legally obliged to do so.

§ 10 Warranty

(1) Unless expressly agreed otherwise, your warranty claims shall be governed by the statutory provisions of local sales law.

(2) If you are an entrepreneur, the statutory provisions apply with the following modifications:

      • Only our own information and the manufacturer's product description are binding for the quality of the goods, but not public promotions and statements and other advertising by the manufacturer.
      • You are obliged to inspect the goods immediately and with due care for deviations in quality and quantity and to notify us of obvious defects within 7 days of receipt of the goods. Timely dispatch is sufficient to meet the deadline. This shall also apply to hidden defects discovered at a later date. The assertion of warranty claims is excluded in the event of a breach of the obligation to inspect and give notice of defects.
      • In the event of defects, we shall provide warranty at our discretion either by repair or replacement (subsequent performance). In the event of rectification of defects, we shall not be required to bear the increased costs arising from the transportation of the goods to a location other than the place of performance, provided that the transportation does not correspond to the intended use of the goods.
      • If the subsequent performance fails twice, you can demand a reduction or withdraw from the contract at your discretion. The warranty period is one year from delivery of the goods.

§ 11 Liability

(1) Unlimited liability: We are liable without limitation for intent and gross negligence as well as in accordance with the German Product Liability Act. We shall be liable for slight negligence in the event of injury to life, limb and health of persons..

(2) Im Otherwise, the following limited liability shall apply: In the event of slight negligence, we shall only be liable in the event of a breach of a material contractual obligation, the fulfillment of which is essential for the proper execution of the contract and on the observance of which you may regularly rely (cardinal obligation). Liability for slight negligence is limited to the amount of damages foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. This limitation of liability also applies in favor of our vicarious agents.

§ 12 Concluding provisions

(1) Should one or more provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.

(2) If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from or in connection with contracts between us and you is Lahti.